smartcare terms and conditions

TERMS AND CONDITIONS

General Terms & Conditions

SmartCare endevours to refurbish all wheels to the best of our ability but cannot be responsible for any unforeseen problems such as poor casting, or excessive corrosion. These problems may only become apparent upon removal of the existing coating. If the company does not believe a cosmetically acceptable or safe finish can be achieved, the customer will be contacted to discuss options before further work is undertaken.

SmartCare reserves the right to refuse to complete the refurbishment process if they discover at any point during the process that the wheel will not in the opinion of the company employees be safe. Wheels which are classed as in very poor condition may incur an additional charge. The customer will be contacted before any additional charge work is completed. Customers should be aware that certain high gloss finishes show blemishes more readily, such as Black Chrome or Bright Silver. We cannot guarantee to make your wheels perfect but will ensure they are significantly improved. Should a customer request as new finish or show wheels additional charges will apply and be calculated on an hourly basis plus materials.

SmartCare will do the utmost to meet any target completion time scales given at the time a wheel refurbishment is booked. Target completion times, however are just targets. SmartCare accept no responsibility for unforeseen delays within the process as some wheels may take longer than standard within any given process.

SmartCare recommends that new wheel valves be fitted when the company is undertaking the replacement fitment of the tyres. Rubber valves are supplied with standard published price list. Alternative valves such as metal, chromed sleeved, hidden or small rubber, are available at an extra charge. SmartCare accepts no responsibility for leaks around old valves that have been fitted at the customers request.

SmartCare reserve the right not to re-fit damaged or illegal tyres. Vehicles/Wheels will not be released until payments made in full. Vehicles/Wheels not collected within agreed time scales will be subject to a storage fee. SmartCare will make every endeavour to contact customers with respect to collecting their wheels, however wheels not collected within 6 months of completion will be sold to recover costs.

SmartCare accept no responsibility for the transport of the wheels delivered and/or collected by couriers engaged by the customer. Customers should ensure that any courier they engage is adequately covered. Any courier contracted by SmartCare will carry adequate insurance.

ADDITIONAL Terms & Conditions (car on site)

All customers vehicles be fully covered by their own insurance whilst left with SmartCare. All vehicles must be supplied with the locking wheel nut for removing and fitting wheels where applicable. SmartCare accepts no responsibility for goods or articles left in the vehicle. SmartCare are not responsible for resetting any vehicle computers for monitoring tyre pressures. Owners should refer to their vehicle manual for this function.

Where SmartCare fits wheels to the customers vehicle staff will ensure that the wheel bolts will be properly torqued using the appropriate tools. Customers are, however responsible for re-checking wheel bolts after an initial bedding in period of 50 miles and at regular points thereafter as part of a standard maintenance routine.

WARRANTY

PAINTED WHEELS - All of our painted wheels come with a 12 month warranty against defect, subject to the damage not having occurred as a result of driver damage or the use of corrosive cleaners which will dull and damage lacquer over time.

MACHINE CUT WHEELS - Given that lacquered bare alloy is not a strong lasting finish coupled with our climate, the majority of wheel refurbishers will only offer a very limited or no warranty for this service. With this in mind, however we have developed what we believe is a fair compromise for our customers who wish to retain this finish.

Defect occurring within 3 months (subject to damage not having occurred as a result of driver damage or the use of corrosive cleaners which will dull and damage the lacquer over time)

Have the wheels machine cut again at no charge but with no renewed warranty i.e if they fail again they are out of warranty.

Have the wheels painted with a fully renewed 12 month warranty as listed above.

Have the wheels machine cut but not lacquered with a 12 month warranty on painted areas only.

Defect occurring within 6 months (subject to the damage not having occurred as a result of driver damage or the use of corrosive cleaners which will dull and damage the lacquer over time)

Have the wheels painted at 50% charge of the normal cost with a fully renewed 12 month warranty as listed above.

Have the wheels machine cut but not lacquered with a 6 month warranty on painted areas of the wheel only.

TWO PIECE WHEELS

TWO PIECE WHEELS - are subject to the same general terms as listed above i.e. painted and diamond cut areas. A 12 month warranty is offered against the wheel bolts coming loose, however no warranty is offered on the bolts themselves unless nee bolts have been supplied by SmartCare.

POLISHED WHEELS/WHEEL PARTS

POLISHED WHEELS/WHEEL PARTS - no warranty is offered on any polished part as the duration of the finish is subject entirely on how well they are maintained and cleaned on a regular basis and not suitable for everyday use. Polished parts are recommended only for show purposes.

Thank You

Mandy Smart
Managing Director
SmartCare