smartcare terms of business

Definitions: SmartCare refers to the SmartCare trading company as shown on the face of the invoice / estimate.

Estimates, Bookings and Repair Location

The Estimate prepared by SmartCare is an offer to conduct repairs to the damage Indicated at the price stated. The customer's agreement however stated to proceed with repairs constitutes acceptance of that offer and forms a binding Legal contract incorporating these Terms of Business.

If for any reason, including but not limited to inclement weather SmartCare is Unable to carry out the repair or collection at the time date or location on the indicated on the Estimate any and all liability incurred by SmartCare as a result shall be discharged by SmartCare making an offer to conduct the repair at the Estimate price at an alternative time or date convenient to both parties whether or not such time date and location is identified or such offer is accepted.

Repairs may be completed at a location agreed with the customer or at SmartCare's nominated location. SmartCare has absolute discretion to the Location for the repair. This decision may be changed, including on the date Of the booked repair, as variable factors including but not limited to weather and available light affect the decision. If SmartCare decide that the repair should be completed at a location other than that originally envisaged, the customer authorises SmartCare to remove the vehicle to such an appropriate location .Removal and return of the vehicle in these circumstances will be provided by SmartCare at no further charge.

SmartCare can at their discretion require a deposit to be paid in advance for any booking. The size of the deposit will be determined by the estimator at the time of booking. When parts or accessories need to be ordered before a repair can be carried out these must be paid for in advance. Any money paid for parts, as a deposit will be non refundable.

Where a car is not presented for repair in a clean condition SmartCare reserves the right to charge for an exterior valet to be carried out in order to facilitate the repair. The charge for this will be made at the current rate.

Where a booking cancellation is made less than 48 working hours before the car is booked in for repair SmartCare reserve the right to retain any deposit paid. Where a booking needs to be changed less than 48 hours before an appointment due to unforeseen circumstances, this will be allowed on one occasion only, and at the sole discretion of SmartCare.

Carrying out the Repairs: SmartCare undertakes to carry out the repairs indicated on the Estimate. If it becomes clear during the work that, in the opinion of the repairer, further work is necessary to properly complete the repairs outlined in the Estimate the customers authorisation and agreement will be obtained before any further work is undertaken that would increase the price shown on the Estimate. If such authorisation is not forthcoming SmartCare reserves the right not to continue with the repairs that require the further work. In these circumstances the full Estimate price remains payable by the customer. Further work which does not increase the Estimate price may be proceeded with without the requirements for the customers authorisation. No repair will be identical to an automotive factory finish which is machine sprayed to tolerances beyond human capability. Hence no repair will ever be as good as new. SmartCare discharges it's obligations under any repair agreement by providing a good quality, hand completed aftermarket repair. In normal circumstances, such a repair is unlikely to be detected by a casual examination of the vehicle by an untrained observer unaware of the previous damage location.

The SmartCare repair system includes elements (including but not limited to factory paint reproduction database) that are provided by third parties. Finish (including but not limited to colour) match may be approximate only when limitations of such third party supplied elements prevent a more precise finish match. In any such case, provision by SmartCare of an approximate finish match will be considered supply of a good quality repair.

It is the absolute responsibility of the customer to advise SmartCare of any non-original finish areas on the vehicle. In case of incompatibility with non-original finish (whether or not notified by the customer) SmartCare has the right to void this contract - in these circumstances SmartCare will not be obliged to complete or rectify any repair and the customer will not be obliged to make payment. Liability for mutual contractual mistake under this agreement rests with the customer.

Extent of Warranty: Smartcare guarantee repairs for a period of two years. This is a formulation and application, that the finish will not degrade due to paint being improperly mixed or applied by SmartCare.

No guarantee of any sort is offered against damage to the finish by any corrosion or rust (whether or not evident before the repair was carried out) by failure of the surface to which the repair is applied (including but limited to stone chipping) or by inappropriate aftercare once the vehicle has been returned to the customer.

Chips repairs, touch - ins and other repairs identified as such to the customer by SmartCare will be in any way undetectable against the original finish. Repairs may be identified as an attempt to improve only in which case SmartCare do not guarantee any improvement. Claims under the SmartCare guarantee are settled by free rectification or (at SmartCare's discretion) a refund equal to the portion of the invoice price representing the unsatisfactory repair. Any refund or liability shall be limited to a maximum of the amount quoted upon the estimate or invoice. SmartCare will not be liable for any consequential loss incurred as a result of a repair. It is incumbent on the customer to keep a receipt as proof of work carried out. Any warranty claim made without a receipt shall be at SmartCare's discretion.

THE WARRANTY IS NOT TRANSFERABLE

Payment: Unless other arrangements have been agreed beforehand, payment is due on Completion of the repair and shall be by cash and credit or debit card (subject To the card-processing fee in force at the time of payment). SmartCare is entitled to exercise a lieu over the repaired vehicle until satisfactory payment Is made by the customer.

Thank You

Paul Smart
Managing Director
SmartCare